Here is the complete, updated return policy for Chef Grade Supply, now including the detailed timeframe for how and when customers will receive their refunds.

Chef Grade Supply Return Policy

At Chef Grade Supply, we specialize in high-quality, heavy-duty residential and commercial equipment. Shipping oversized items is vastly different than shipping standard parcels. Please review our policies carefully so you know exactly what to expect when ordering, receiving, or returning heavy freight.

1. Our 30-Day Return Policy

You may return standard, unused items within 30 days of the original purchase date, subject to manufacturer approval.

Because we deal in heavy equipment, products must be in original, re-salable condition to qualify for a return. The item must be:

• 100% brand-new and never used.

• Completely unassembled.

• In its original factory packaging (including all intact, unopened crates and pallets).

Items that have been assembled, used, or removed from their original pallets and crating are strictly ineligible for return.

2. Restocking Fees & Shipping Costs

Processing returns for heavy commercial equipment requires significant freight logistics, inspection, and warehousing. If you elect to return an eligible item, please note the following deductions:

• 25% Restocking Fee: Applied to all standard returns.

• Original Shipping: Any original shipping and handling charges incurred are non-refundable.

• Return Freight: You are responsible for hiring a licensed freight carrier and paying all return shipping costs to get the item safely back to our facility.

Expert tip: We highly recommend insuring your return freight. We cannot issue refunds for items that sustain transit damage on the way back to us.

3. How to Start a Return

Do not ship an item back without contacting us first. Items sent back without authorization will be refused at the warehouse at your expense.

1. Reach out to our support team at sales@chefgradesupply.com or call 561-473-4220.

2. Request a Return Merchandise Authorization (RMA) number.

3. Follow the specific routing and freight instructions provided by our team.

4. Final Sale & Ineligible Items

Once the following items leave our warehouse, all sales are final. We do not accept returns on:

• Custom and special-order items (including Ready-to-Finish outdoor kitchens and custom color additions).

• "Manufactured" orders built specifically for you.

• Equipment that has been installed, used, or altered.

• Any item removed from its original crating or pallet.

5. Order Cancellations & Refused Deliveries

We understand that plans change. If you need to cancel your order, please contact us immediately.

• Before Shipping: As long as your order is not a custom build and hasn't yet shipped, we will cancel it for a full, penalty-free refund.

• After Shipping: Once an item is loaded onto the freight truck, we are no longer able to cancel the shipment.

• Refused Deliveries: If you refuse delivery of a shipped item for any reason other than documented severe freight damage, it defaults to our standard return policy. The 25% restocking fee and all round-trip freight charges will be deducted from your refund.

6. Freight Damage & Warranty Claims

• Freight Damage: As outlined in our Shipping Policy, you must inspect all deliveries upon arrival. Any freight or shipping damage must be noted on the delivery receipt and reported to us with photographic proof within 5 days of delivery.

• Defective Products: If your appliance is broken, malfunctioning, or defective, it falls under the limited manufacturer warranty rather than a standard store return. Manufacturers do not accept direct returns for defective items. Instead, contact us, and we will help facilitate a warranty claim to get you the necessary replacement parts or service.

7. Refund Processing Time

Once your return is received at our facility, please allow up to 3 business days for our team to inspect the freight and process your return.

Once approved, the refund (minus the 25% restocking fee and return freight costs) will be issued to your original payment method. Please allow an additional 3 to 7 business days for your bank or credit card company to post the funds to your account.

Chef Grade Supply  561-473-4220

We operate as an online-only store serving customers throughout the U.S. We do not have a physical retail location or showroom. All orders are processed online and fulfilled through our manufacturing and logistics partners