Shipping policy

 

Chef Grade Supply Shipping Policy

Effective Date: 2026-06-17

Our shipping policy partners top-tier logistics providers to get your equipment to you safely and efficiently.

Order Processing & Handling Time

Our handling time varies slightly depending on the brand and size of the item ordered:

  • Small Parcels & Select Brands Orders are processed and shipped within 1 to 3 business days of receiving your purchase order.

  • Large Custom Equipment & Grills: Orders are securely crated and ship within 5 business days or less.

Transit Time & Estimated Delivery

Your total delivery timeframe is the Handling Time plus the Transit Time.

  • Small Accessories & Parcels: Typically arrive within 1 to 4 business days once shipped.

  • Freight & LTL Deliveries: Transit times for large appliances, outdoor kitchens, and heavy equipment depend on the destination. Freight dispatchers will call you directly to schedule a specific delivery window.

Shipping Carriers

We utilize a mix of carriers to ensure the most reliable delivery based on the size of your order and its destination:

  • Small Items: USPS, FedEx, UPS, and DHL.

  • Large & Heavy Items: Specialized LTL (Less Than Truckload) freight carriers equipped for secure crating and heavy transport.

Order Tracking Information

Once your order is processed and dispatched, you will receive a shipping confirmation email containing your tracking number(s) and carrier information. For freight shipments, the tracking portal will provide estimated arrival dates, and the carrier will contact you via phone to schedule your final delivery appointment.

Delivery Methods & Costs

Standard LTL Freight / Curbside Delivery

Standard freight delivery is the default for large appliances (ranges, refrigerators, fire pits, outdoor kitchens).

  • Free Shipping or Delivery: Free curbside or freight delivery applies to large equipment within the contiguous United States.

  • Liftgate Service Included: Because commercial equipment is incredibly heavy, a liftgate is used to lower the equipment from the truck bed down to street level.

  • Curbside Only: The standard delivery covers drop-off to the residence, dock, or curb. The truck driver will not move the equipment inside your building or into your backyard. Once it is on the ground, moving it is your responsibility. Buyers may need to assist with or arrange help for moving heavy units.

In-Home Delivery Upgrades

If you prefer the convenience of having your unit brought inside or to a room of choice, upgraded delivery tiers are available:

  • Custom Quotes: Please call us before placing your order to arrange inside delivery or room-of-choice placement (limited to specific steps and helper counts) for a modest surcharge.

Important Exclusions: All standard delivery services expressly exclude appliance installation, utility hookups (gas, water, electric), debris removal, and old unit haul-away.

Shipping Restrictions & Requirements

  • No P.O. Boxes: Freight trucks physically cannot deliver to P.O. Boxes. A valid street address is required.

  • Commercial vs. Residential Classification: Shipping companies classify any home, apartment, school, or church as a "Residential" address, even if you run a business out of it.

  • Phone Numbers are Mandatory: Freight dispatchers will call you to schedule a delivery window. If they cannot reach you, your delivery will be delayed.

  • Failed Delivery Attempts: If a scheduled delivery fails due to customer unavailability and requires a re-attempt, additional redelivery fees will apply.

  • Warranty/Replacement Shipping: Standard warranty policies dictate that shipping costs for replacement parts or warranty claims are typically the owner's responsibility.

How to Receive Freight (Critical Instructions)

When your heavy equipment arrives, you must inspect the packaging and product for freight damage before the driver leaves.

Once you sign the delivery paperwork (the Bill of Lading), you are legally telling the freight company that the item arrived in perfect condition. Chef Grade Supply cannot be held liable for transit damage if you sign for a shipment as "clear."

Step 1: Count and Inspect

  • Unpack the shrink wrap and check the exterior of the boxes.

  • Look for crushed corners, holes, tire marks, or broken pallets.

  • Ensure the number of boxes matches the delivery receipt. We perform an initial damage inspection before it leaves the warehouse; you must do the same upon arrival.

Step 2: Sign Correctly

  • If it looks perfect: Sign the receipt, but write "Subject to Inspection" next to your signature. You then have 3 business days to unbox it completely and report any concealed damage to us.

  • If there is minor damage: Note every single dent or tear on the driver's delivery receipt before signing it. Keep the item, and contact us immediately so we can send replacement parts or file a partial claim.

  • If it is destroyed: Do not sign for it. Refuse the delivery, take clear photos of the damage, and contact our Customer Care Team immediately.

Step 3: Report Missing Parts

If you open a pristine box and realize a part is missing, you must notify us within 5 business days of delivery so we can rectify the issue.

By purchasing from Chef Grade Supply, you agree to this Shipping & Delivery Policy.

Chef Grade Supply support@chefgradesupply.com 561-473-4220